Privacy Policy
Diamond Geeks® knows that you may have concerns about privacy while shopping or surfing on the Internet. This Privacy Policy describes how we use and do not use information provided to us at diamondgeeks.com and the steps we take to protect it. All information provided to Diamond Geeks may be shared with Diamond Geeks parent companies. When you provide a Diamond Geeks Technician with your personal information, you consent to the information practices described in this policy.
Personal information we collect from you.
We may collect personal information such as your name, mailing address, phone number, e-mail address, credit card number, and other billing information.
The information we collect.
Diamond Geeks® collects information by various methods including information actively provided by its customers, and information from third parties contracting with Diamond Geeks to provide services for customers. The types of personal information we collect include name, contact information, identification information, credit information, and information about customer computer systems. We may record calls to or from our customer service representatives for purposes of accuracy, performance reviews and training.
Is information shared with third parties?
Diamond Geeks® does not sell, lease or rent your personal information to third parties. Diamond Geeks may share personal information with third parties for marketing communications; service products; research, analysis or administrative surveys; mail and e-mail; credit card processing; sweepstakes administration; call-center, data storage, and hosting services.
The third parties with whom Diamond Geeks conducts business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines given to them and to take reasonable measures to ensure your personal information is secure.
Third-Party Ad Providers
Our Web sites use third-party service providers for advertising across the Internet and analyzing Web site traffic on our behalf. They may collect anonymous information about your visits to our Web site, and your interaction with our ads. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about your visits to this and other Web sites so that we can provide advertisements about goods and services.
No personally identifiable information is collected in this process. We may share anonymous information with this service provider in an aggregate form, for purposes of analysis and improvement of our site.
How can I decide what promotional communications I will receive?
The personal information you supply us will be added to our customer database. We may send you promotional emails about Diamond Geeks® products, services or contests that we hope will be of interest. At any time, you can choose to discontinue receiving such promotional email. You can instruct us whether you want to receive such emails by removing the mark from the box indicating your preference when prompted at diamondgeeks.com. Additionally, each promotional email we send contains a link allowing you to discontinue future emails from us. You may call or write us as provided in this Privacy Policy in the section below titled "Whom do I contact with questions?". Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process.
Privacy protection Security
Whether you receive services or purchase products from Diamond Geeks®, use diamondgeeks.com, have services performed at your location, or contact the Diamond Geeks Call Center, we take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information. This includes personal information that you provide to complete a purchase. We cannot ensure or warrant the security of any information you transmit by e-mail and you do so at your own risk.
While Diamond Geeks is able to protect personal information that is provided during the course of business, we cannot take responsibility for data loss on the products or systems serviced. You must remove or back up this information to safeguard it.
Remote Access
Diamond Geeks or the third parties with whom Diamond Geeks conducts business use remote access to diagnose and resolve system problems. This lets us access your computer to determine the problem and either repair it or provide advice on possible repair options. By taking advantage of this service, you give permission to a Diamond Geeks or the third parties with whom Diamond Geeks conducts business to log into your computer, which may contain personal information. He or she will only search your computer to determine the cause of the problem and will attempt to minimize interaction with your data. It is your responsibility to ensure that all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.
Children's online policy
Diamond Geeks® is committed to preserving online privacy for all of its website visitors, including children. Diamondgeeks.com is a general audience site, and we do not knowingly collect information about children or sell products to children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any information from or sell products to children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using diamondgeeks.com.
Privacy protection
We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. Our information systems are maintained behind a software firewall to isolate them from access by other networks connected to the Internet. We also advise all Diamond Geeks® employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company's business ethics standards and confidentiality policies.
Whom do I contact with questions?
If you have any questions or comments about this Privacy Policy, call us at 1 800 930 GEEK (1 800 930 4335), e-mail a request to: info@diamondgeeks.com, fax us at 1 800 930 0785 or write us at:
Attention:
Privacy Manager
Diamond Geeks, Corp
PO Box 523494
Springfield, VA 22152-3494
Privacy Policy changes
We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to make changes, including pricing, and to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the original pay type.